Bamboo Sapa Hotel

Location! The room we booked had the mountain view which was phenomenal. Fog covered mountains were so beautiful and breathtaking. Staff were friendly and helpful. We had an issue with the toilet, once informed they arranged for someone to come and fix it up within a few minutes. Impressive service!

The property was easy to find. Warm welcome and friendly staff. Room was spacious and clean. We traveled in March and we had a room with a view. (Note: We were very lucky to see the mountains for the two days we stayed there. Very foggy) If you like to stay in the room and enjoy the view from the balcony- there is no small table with chairs on the balcony) The bath was amazing and we had warm water. We slept well. There are no wine glasses in the room and you cannot request for it, however you are allowed to use the small cups in the reception. Easy walk to most restaurants, banks, coffee shops and massage places. Very close to Cat Cat Village. Breakfast: In my opinion, NOT 5 star rated. We arrived at 8:30 with another hour to go and there were not enough plates set out, food was not ‘topped’ up. We had to clean our own table, twice, collecting knives and forks from other tables. The staff was friendly but not as advertised 5 star trained. Food was okay, but we expected more from the 5 star rating on Bookings. (Don’t expect 5 star service or food) Also, the photo with pool breakfast, this does not make any sense as the rest of the restaurant overlooks the swimming pool. Just in case you wanted a private pool water breakfast. (The photo only shows the pool area and not the view from the pool to hotel. Front staff were helpful and we booked our tickets to Fansipan through them. (If you have hight issues-do not book) we had a lovely experience in Sapa and it was an overall good stay. However, not 5 star as we have been to some amazing 5 starred establishments in Vietnam.

I love this hotel! It’s beautiful facilities and great service is exceptional. Even before our check in, they kindly offered their shower room when we got there early from the sleeper bus. All the staff are very helpful and pleasant. KC, their guest relations manager, went out of his way to give support when needed. We love its location because it’s close to the center and near the good restaurants and shops.

Lovely Stay – Just a Bit Noisy! We had a really lovely stay here! The hotel was spotlessly clean and the location couldn’t have been better—right in the heart of everything. What really made our trip extra special was the amazing staff, especially Julie, who deserves a big shoutout. She went out of her way to look after us and even gave us complimentary access to the steam room, which was such a lovely touch and really made us feel looked after. The only downside was the thin walls—even though we stayed in one of the upgraded rooms with a bath, it was still quite noisy due to the connecting door to the next room. For one of the top rooms in the hotel, I would’ve expected better soundproofing. That said, for the price we paid, it’s hard to complain too much. We’d definitely come back—just maybe ask for a room without the interconnecting door next time!

The staff and beautiful hotel, infinite pool overlooking mountains magnificent